What Prompted Telecom Service Providers To Rework On Billing Solutions?

Undoubtedly, the telecom industry has become more exciting than ever. At present, we have the everything ranging from the conventional land line phones to the latest cell phones. The availability of so many options and services allow customers to select a service of their choice. Being an Internet service provider, it is important for a company to account for every byte of information that flows across the network. This is the reason telecom billing solutions have become important for companies engaged in providing telecom services.


We cannot deny that billing systems play a significant role for all the services offered by a telecom company irrespective of the nature or scope of service. The rates of services vary according to the area. Moreover, a new billing challenge is thrown open to a service provider at the time a customer switches to a new operator and wishes to retain his old phone number.

The companies providing mobile phone services cannot even imagine their existence without a robust billing system. A cell phone is no longer a handheld device used for making calls. It is now a device that can be used for a variety of tasks such as browsing, messaging and several other applications. The availability of a variety of options allows you opt for a customized service combination. Consequently, a billing platform needs to adopt itself to the changing service preferences of customers. There are plans where a customer is billed according to the mobile bandwidth being used by him. The billing system also needs to keep a tab on how data and voice services are being used by a customer.

A comprehensive billing solution encompasses everything from hardware to providing bills to customers. Cut-throat competition has made it mandatory for telecom companies to deploy efficient billing systems. The function of telecom billing software is no longer limited to the calculation and presentation of bills. At present, a billing system is responsible for distribution of bills as well as collection of payments.

The demands of customers all over the worlds vary according to the infrastructure, standard of living of people and technology. Customers use all kinds of services ranging from land line phones to video as well as data services. Since every service is different with the other, flexibility has become most important feature of a billing system. A telecom company needs a billing system that can appropriately handle all kinds of service combinations.

The worldwide popularity of telecom services has made billings even more important than the actual services. A customer would take no time in switching service providers if he thinks that he is not being billed accurately. Every day a new company enters the telecommunications market. This farther intensifies the completion in the market. Since there is no dearth of options, a customer might end changing service providers for the most finicky reason. Therefore, providing efficient billing services has become the need of the hour. Not only do such services help companies in solving customers' issue, but also allows them to have a competitive edge over their rivals.

Alicia Gray is a Sr. outsourcing industry professional associated with a leading contact center outsourcing company. She started her career as an accountant with a manufacturing unit. She has worked in different industries. Her association with the telecom sector is five years old. She has made significant contributions to the development of customized telecom billing software for the telecom companies.

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